All items are carefully inspected and packaged before they ship. Damage occurring en route is highly unlikely, however, should this occur please contact us within 2 days of receipt. Keep all of the original packaging material and we will provide instructions. We will investigate the fault or damage. Due to the limited nature of our hand-crafted products, some items may have sold out and a full refund will be supplied.
Please contact us to obtain instructions before returning a product. You must contact us within 2 days of receiving your shipment. All returns must be authorized by Aromatic Origins, LLC. We will supply you with instructions on how to return the damaged product upon investigation of faulty or damaged packaging. Products must not have been used and in their original packaging.
Non-faulty products: please choose your products carefully as Aromatic Origins, LLC does not provide a refund or exchange for purchases. Due to the sensitive, personal nature of our products, we cannot refund or exchange our wellness products. Please reach out to us before your purchase if you have any questions at
This Return Policy forms part of the Aromatic Origins, LLC website terms & conditions.